Frequently Asked Questions

still need help? click the button below to be connected with us

Delivery Questions

Where do you deliver?

We deliver within the Vancouver and Toronto regions. 

For Vancouver:
We deliver to all cities within the Greater Vancouver area. This includes: Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Coquitlam, New West, Delta, Ladner, Tsawwassen, Surrey, White Rock, and Port Moody. 

For Toronto:
We deliver within the city of Toronto, including Midtown Toronto, East York, and York.

Currently, we do not deliver to North York, Etobicoke, and Scarborough, though we plan to include these neighborhoods soon!

If you are unsure, enter your postal code in the delivery step during checkout and our system will tell you if it is within our delivery zone. 

If you are outside our delivery area, you can set a location within our delivery zone to deliver to, and arrange to pick it up yourself from that location (eg. your office, a friend's house, etc.)

How often do you deliver?

We deliver you meals once a week on Sunday.

I'm not home. How does that work?

To ensure you receive your order between our delivery hours of 9 AM and 9 PM, our driver’s route is meticulously planned. You don't need to be home to receive the delivery. Just make sure to leave delivery instructions so that the driver knows where to leave your box. Each cooler box is carefully packaged with an ice-pack that will keep your meals fresh for up to 24 hours. For best results, put the meals in your refrigerator as soon as you can. 

Can I request a specific time window for delivery?

If you have unique delivery needs, please reach out to us directly at [email protected] after placing your order. Our driver's delivery route is meticulously planned to ensure everyone get's their delivery on time, but we will try our best to accommodate and try to find a solution with you. 

Will my food stay fresh in transit?

Absolutely! Each Shipping Box is carefully packaged to stay fresh for up to 24 hours. For best results, put the meals in your refrigerator as soon as you can. 

Will I be notified when my delivery is on it's way? Can I track my delivery?

You can clearly track and get notified of your delivery's status. The evening before your scheduled delivery, we'll send you a tracking link with a map of the driver's location and an estimated time of arrival. Shortly before your delivery arrives, you'll receive a text message saying your delivery is about 10 minutes away. 

Food Questions

How long will my food stay fresh for?

Meals are designed to stay fresh for 3 - 5 days after delivery, depending on the type of meal. Fresh salads should be eaten within 3 days, while some other types of meals are designed to stay fresh for up to 5 days. The freshest before dates for each meal are listed in the meal details. 

How big are the meals?

Each meal is designed to be a proper lunch serving for an average adult. Please note that your experience may vary depending on your unique needs. 

Where does the food come from?

All meals are made locally by local small restaurants or catering chefs, with quality ingredients that are sourced locally. Every order you make directly supports local businesses and our local community. 

What happens if I don't like the food or have a bad experience?

We guarantee your satisfaction when you order through Citizens Table. If you are unsatisfied with a meal for whatever reason, please text and contact us directly at (604) 800-5810, and we'll make things right for you. Finding the right meals for you is a lot like trying on shoes at a shoe store; it usually takes a few tries to find the perfect fit. Our commitment is to help you find that perfect fit :)

I have specific dietary requirements (eg. peanut allergy, gluten free, etc.). Is this service for me?

We do have a few celiacs and others with allergens ordering on a regular basis, as all our partner chefs use best practices when it comes to keeping ingredients separate. 🙂 That being said we would classify our dishes as gluten/allergen friendly not gluten/allergen free as we can not guarantee no cross contamination as there are gluten/allergens in most of our chef's kitchens. The best way to find meals that would work for you is to click on “details” for the meals that you’re interested in and check out the description and ingredients.

Do you have ingredients and nutritional information?

Yes. You can find ingredients and nutritional information for each meal by clicking the menu item. 

Are the meals fresh or frozen?

The meals are all fresh and are delivered refrigerated in a cooler bag. This ensures the taste and texture are as close as possible to what the chef intended. 

Meal Service & Subscription Questions

What is Citizens Table?

Citizens Table is a weekly meal delivery marketplace. We offer a weekly subscription service where we deliver ready-to-eat meals that are made with love by local and independent Chefs right here in Vancouver. We've designed the experience to help you try a variety of local flavours, save significant time by reducing your need to grocery shop + cook + clean, and simply provide peace-of-mind knowing each week you'll have a meal ready in the fridge!

Is this service for me? Who should use this service?

If you find yourself busy or not wanting to cook all the time, ordering takeout from time to time, and are looking for a healthier and more affordable alternative, you're a perfect fit for Citizens Table. Most users find our service ideal for lunch, though some also find it great for dinner as well. 

I just want to try it first. I don't want to be locked into a subscription. Is there a minimum commitment?

We understand, this may be your first time using a weekly meals service, you want to see how it fits into your routine, you just want to try it, we get it. There is no contract, no minimum length commitments. You can simply skip all your future deliveries while you're still trying the service, and if it's not a good fit, you can cancel anytime. 

Does my subscription auto-renew?

Yes, we will send you weekly deliveries, but there is no minimum commitment. You can skip a delivery or cancel your subscription at any time.

Can I skip a week?

Yes. After signing up, you simply login to your account to manage which weeks you'd like to skip.

Is my credit card information secure?

Our payment processing is managed by Stripe, one of the largest online payment processors. All credit card information is stored on their encrypted servers, which are compliant with strict security regulations. Stripe manages billions of dollars in online payments annually, and is our partner of choice to ensure the security of your payment information.