Where do you deliver?
We deliver within the Vancouver and Toronto regions.
We deliver to all cities within the Greater Vancouver area. This includes: Vancouver, North Vancouver, West Vancouver, Burnaby, Richmond, Coquitlam, New West, Delta, Ladner, Tsawwassen, Surrey, White Rock, and Port Moody.
We deliver within the city of Toronto, including Midtown Toronto, East York, and York.
Currently, we do not deliver to North York, Etobicoke, and Scarborough, though we plan to include these neighborhoods soon!
If you are unsure, enter your postal code in the delivery step during checkout and our system will tell you if it is within our delivery zone.
If you are outside our delivery area, you can set a location within our delivery zone to deliver to, and arrange to pick it up yourself from that location (eg. your office, a friend's house, etc.)
How often do you deliver?
We deliver you meals once a week on Sunday.
I'm not home. How does that work?
To ensure you receive your order between our delivery hours of 9 AM and 9 PM, our driver’s route is meticulously planned. You don't need to be home to receive the delivery. Just make sure to leave delivery instructions so that the driver knows where to leave your box. Each cooler box is carefully packaged with an ice-pack that will keep your meals fresh for up to 24 hours. For best results, put the meals in your refrigerator as soon as you can.
Can I request a specific time window for delivery?
If you have unique delivery needs, please reach out to us directly at [email protected] after placing your order. Our driver's delivery route is meticulously planned to ensure everyone get's their delivery on time, but we will try our best to accommodate and try to find a solution with you.
Will my food stay fresh in transit?
Absolutely! Each Shipping Box is carefully packaged to stay fresh for up to 24 hours. For best results, put the meals in your refrigerator as soon as you can.
Will I be notified when my delivery is on it's way? Can I track my delivery?
You can clearly track and get notified of your delivery's status. The evening before your scheduled delivery, we'll send you a tracking link with a map of the driver's location and an estimated time of arrival. Shortly before your delivery arrives, you'll receive a text message saying your delivery is about 10 minutes away.